TERMS AND CONDITIONS


Last Updated: July 6, 2026
Welcome to Small Hands Big Creations. By accessing our website, purchasing products, registering for classes, or using our services, you agree to be bound by these Terms & Conditions.
Business Information
Small Hands Big Creations is a Florida-based business offering sensory play products, sensory kits, story and sensory play classes, events, and related services.
For questions regarding these Terms & Conditions, please contact:
Jessica Stenstrom
Email: jessica@smallhandsbigcreations.com
Use of Website
By using this website, you agree to:
Use the website only for lawful purposes.
Provide accurate information when placing orders or registering for classes.
Not interfere with the operation or security of the website.
Not copy, reproduce, distribute, or resell any website content without written permission.
Product Sales
Small Hands Big Creations currently ships physical products within the United States only.
We strive to accurately represent all products through descriptions and photographs. Due to the handmade nature of many products, slight variations in color, appearance, and materials may occur.
Safety Disclaimer
Many of our products contain small parts and sensory materials that may present a choking hazard.
Adult supervision is required at all times.
Products are intended for children ages 3 and older unless otherwise specified.
Parents and guardians are responsible for determining whether a product is appropriate for their child.
Small Hands Big Creations is not responsible for injuries resulting from misuse, improper storage, or failure to supervise children during use.
Story & Sensory Play Classes
Our Story & Sensory Play classes are designed for children approximately 18 months to 5 years of age.
One participating adult must remain with each child throughout the event.
Parents and guardians are responsible for supervising their children at all times.
Participation involves hands-on sensory materials, movement activities, and other age-appropriate experiences.
By attending a class or event, participants acknowledge the inherent risks associated with children’s activities, including slips, falls, accidental contact with materials, and choking hazards.
Intellectual Property
All content on this website, including but not limited to:
Logos
Branding
Product names
Product designs
Sensory mix concepts
Photographs
Graphics
Class materials
Written content
is the property of Small Hands Big Creations and is protected by applicable copyright and intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.
No Resale
Products purchased from Small Hands Big Creations are intended for personal use only and may not be resold, repackaged, redistributed, or marketed under another business name without written authorization.
Limitation of Liability
To the fullest extent permitted by law, Small Hands Big Creations shall not be liable for any indirect, incidental, consequential, or special damages arising from:
Use of the website
Purchase or use of products
Participation in classes or events
Delayed or interrupted services
Customers assume responsibility for the safe use of all products and participation in all activities.
Changes to Terms
Small Hands Big Creations reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.
Governing Law
These Terms & Conditions shall be governed by and interpreted under the laws of the State of Florida, without regard to conflict of law principles.

Privacy Policy

Last Updated: July 6, 2026

Small Hands Big Creations respects your privacy and is committed to protecting your personal information.

Information We Collect

When you place an order, register for a class, complete a form, or subscribe to our emails, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing information
  • Shipping address
  • Child registration information provided by a parent or guardian

How We Use Information

We may use your information to:

  • Process orders
  • Deliver products
  • Register participants for classes and events
  • Communicate about purchases and registrations
  • Respond to customer inquiries
  • Send newsletters, updates, promotions, and event announcements
  • Improve our website and services

Email Marketing

By providing your email address, you may receive updates regarding products, events, promotions, and business news.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

Information may be shared with trusted service providers when necessary to process payments, fulfill orders, operate the website, or comply with legal obligations.

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.

You may adjust your browser settings to disable cookies if desired.

Data Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is completely secure.

Children’s Privacy

Our website is intended for use by parents and guardians. We collect information about children only when voluntarily provided by a parent or legal guardian for class registration or participation purposes.

Third-Party Services

Our website may utilize third-party services for payment processing, website hosting, analytics, email marketing, and order fulfillment. These providers maintain their own privacy policies and practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact

Questions regarding this Privacy Policy may be directed to:

Jessica Stenstrom
jessica@smallhandsbigcreations.com

Refund & Cancellation Policy

Last Updated: July 6, 2026

Physical Products

Due to the nature of our handmade sensory products, all sales are final.

If your order arrives damaged during shipping, please contact us within 7 days of delivery at jessica@smallhandsbigcreations.com.

To process a replacement request, we may ask for photographs of:

  • The damaged product
  • The packaging
  • Shipping labels

Approved claims will receive a replacement product at no additional cost.

Story & Sensory Play Classes

All class registrations are non-refundable.

If your child is unable to attend due to illness or unforeseen circumstances, please contact us prior to class whenever possible. A credit may be issued toward a future Story & Sensory Play class.

Credits have no cash value and may not be transferred without approval.

Event Cancellations by Small Hands Big Creations

If Small Hands Big Creations must cancel a class due to illness, low enrollment, weather, venue issues, or other circumstances, participants will receive:

  • A credit toward a future class, or
  • The opportunity to attend a rescheduled session if one is offered.

When possible, participants will be notified as soon as practical regarding cancellations or schedule changes.